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Crashes and loss of changes

UserPost

7:45 pm
January 9, 2011


mundi

Member

posts 9

I learned the hard way to save with an email or a bump. While editing my activities, I crashes 4-5 times. Each time, my changes were lost. The first time this happened, it was all my work and I lost everything. After I learned to save often, I had to bump back to regain my last saved changes. Annoying! Any progress on reducing crashes? I do recall it also happened as I began to email all my activities.

/Mundi

2:35 pm
January 10, 2011


RonG

Admin

posts 74

mundi said:

I learned the hard way to save with an email or a bump. While editing my activities, I crashes 4-5 times. Each time, my changes were lost. The first time this happened, it was all my work and I lost everything. After I learned to save often, I had to bump back to regain my last saved changes. Annoying! Any progress on reducing crashes? I do recall it also happened as I began to email all my activities.

/Mundi


Hi Mundi,

Sorry you are having so many problems. We have not seen anything like what you are reporting. Would it be possible for one of our Support Engineers to contact you directly? If so, please send your contact information to support@newkinetix.com. Thank you.

Best Regards,

Ron G.

5:40 am
January 6, 2012


nanks

Member

posts 9

I just lost an hour or so's work after a crash. But the work I had prior to that hour or so was still there. So it seems that there is a point at which settings are saved. When is that? Is it when I close the app by hitting the home button (for example)?

10:11 am
January 6, 2012


RonG

Admin

posts 74

nanks said:

I just lost an hour or so's work after a crash. But the work I had prior to that hour or so was still there. So it seems that there is a point at which settings are saved. When is that? Is it when I close the app by hitting the home button (for example)?


Hi,

Sorry that the Re app crashed. The current version, 3.1, saves when leaving the app (press the home button) start another app or the device hibernates. The next version, which is in Apple review, will also save whenever you leave any edit mode.

Best Regards,

Ron G

3:15 pm
January 6, 2012


nanks

Member

posts 9

Thanks for that. But I've just fallen into a far worse trap.
I had developed a new remote starting from an unlisted device. I wanted to change the particulars for the remote listed in the room entry. I think I inadvertently changed the "brand" or "type". Now I've lost the whole of the new remote. There's nothing there but a blank device without any buttons.Yell

Peter.

3:59 pm
January 6, 2012


nanks

Member

posts 9

nanks said:

Thanks for that. But I've just fallen into a far worse trap.
I had developed a new remote starting from an unlisted device. I wanted to change the particulars for the remote listed in the room entry. I think I inadvertently changed the "brand" or "type". Now I've lost the whole of the new remote. There's nothing there but a blank device without any buttons.Yell

Peter.


This seems to be associated with the problem that once I've created a new remote, I can not access it in any other rooms. If I could add my new remote to the database locally, that would fix the problem.

4:22 pm
January 6, 2012


nanks

Member

posts 9

nanks said:

Thanks for that. But I've just fallen into a far worse trap.
I had developed a new remote starting from an unlisted device. I wanted to change the particulars for the remote listed in the room entry. I think I inadvertently changed the "brand" or "type". Now I've lost the whole of the new remote. There's nothing there but a blank device without any buttons.Yell

Peter.


Blast! I just went back and re-read the manual. In big read letters it warns you that this will happen. Even so, it's not a very friendly user interface that lets you do this Cry

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